Silent Echo Terms & Policies

T&C's

Silent Echo - Silent Disco Hire

Terms & Conditions of Dry Hire

By confirming a booking with Silent Echo (referred to as "The Company"), the Hirer (referred to as "The Customer") agrees to the following terms and conditions for the dry hire of silent disco equipment.

1. General Conditions of Hire

Dry Hire Service: The contract is for the dry hire of silent disco equipment, which includes LED headphones (up to 50 available) and 3-channel transmitters. This means the equipment is rented without an operator.
Term of Hire: The standard hire period is from Friday to Monday, but other days are available upon request. The hire charges apply for the full agreed-upon duration.
Booking Confirmation: A booking is only confirmed once The Company has received the agreed-upon deposit (details of which will be provided upon booking). Until then, the booking remains an enquiry.
Set-up and Use: The Company will drop off the gear and talk customers through the initial set-up to ensure a smooth start and provide "set-up confidence". The Customer is responsible for operating the equipment safely and correctly during the hire period.

2. Payment, Deposit, and Cancellation

Pricing: Packages start at a minimum of 10 headphones, with add-on options available for more headphones. Full pricing and package structures will be finalised and provided upon booking.
Deposit: The booking may require a refundable security/damage deposit, the amount of which will be confirmed at the time of booking.
Cancellation Policy: Cancellation terms will be outlined at the time of booking. The deposit is generally non-refundable unless otherwise agreed.

3. Delivery, Collection, and Returns

Delivery and Collection: Free delivery is offered within a 5-mile radius of Evesham. The Company will hand-deliver the equipment to ensure it arrives on time and in perfect condition.
Collection Option: Customers can also choose to collect the equipment.
Check of Equipment: The Customer agrees to check and count all equipment (Headphones, Transmitters, Cables, Cases) upon delivery/collection and report any issues or discrepancies immediately. The box will include a "What's in the box" list and a "Packing up checklist".
Return Condition: All equipment must be returned in the same condition as received, allowing for fair wear and tear.

4. Customer Responsibility, Loss, and Damage

Responsibility for Equipment: The Customer is responsible for the equipment from the time of hand-delivery/collection until it is collected by or returned to The Company.
Loss or Damage: The Customer is liable for any loss or damage to the equipment, including headphones, transmitters, cables, and cases, during the hire period. The replacement or repair cost for lost or damaged equipment will be charged to the Customer.
Misuse: The equipment is to be used solely for its intended purpose (silent disco/audio transmission) and not to be modified or disassembled.
Security Deposit Deduction: Any costs for loss, damage, or significant cleaning beyond normal use will be deducted from the security deposit, and any remaining balance will be invoiced to the Customer.

5. Support and Liability

Ongoing Support: The Company offers ongoing support via phone or social media during the hire period.
Setup Guide: A physical set-up guide will be provided with the equipment.
Limitation of Liability: The Company’s liability is limited to the hire cost paid. The Company is not responsible for any personal injury, property damage, or consequential loss arising from the use or misuse of the equipment.

6. Privacy

The Company respects your privacy and will not share your personal information except as required to fulfil this contract or by law.

Cookie Policy

1. What are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (like login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

2. How We Use Cookies

Silent Echo uses cookies for a few key reasons:

To Make Our Site Work: Some cookies are necessary for the basic functions of the website, such as managing the booking request forms or remembering what pages you have visited.
To Understand Our Audience: We use cookies to collect information about how visitors use our website, such as which pages are most popular and how long visitors stay on the site. This helps us improve the user experience.
For Marketing: We may use cookies to help us track the success of our local Facebook and Instagram ad campaigns (using a Facebook Pixel) to ensure we are reaching the right audience in Evesham.

3. Types of Cookies We Use

Cookie TypePurpose

Strictly NecessaryEssential for you to browse the website and use its features, like submitting a booking inquiry. These cannot be switched off.

Performance/AnalyticsThese cookies collect anonymous information about how you use the website (e.g., Google Analytics) to help us identify and fix errors and improve our site's performance.

Targeting/AdvertisingUsed to make advertising messages more relevant to you and your interests, such as seeing our local ads on social media after visiting our site.

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4. Your Choices and Consent

We are committed to being transparent about our data usage. When you first visit the Silent Echo website, you will be shown a clear banner giving you the choice to accept or manage your cookie preferences.

You can choose to accept all cookies, or manage your preferences to only accept the necessary ones.
You can usually control and manage cookies through your web browser settings (e.g., Chrome, Safari, Firefox). This allows you to delete cookies or set your browser to notify you when a cookie is being sent. Note that if you block all cookies, some parts of our website may not function correctly.

Privacy Policy

This Privacy Policy explains how Silent Echo ("we," "us," or "our") collects, uses, and protects any information you provide when you use our silent disco dry hire services.

1. Information We Collect

We primarily collect information necessary to process your booking, deliver equipment, and provide customer support. The types of information we may collect include:

Contact and Booking Information: Your name, email address, phone number, and physical address for delivery and collection.
Event Details: Information about your event (e.g., date, time, type of event, like a party or wedding) to ensure your package is suitable and delivered correct.
Customer Support Communications: Records of contact and ongoing support via phone or social media (e.g., questions about setup or technical issues).
Marketing Data: Information related to your engagement with our digital marketing channels, such as social media posts, comments, and interactions with targeted ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Fulfil Your Hire Contract: To process your booking, manage payment information (where required), and ensure the equipment is hand-delivered and collected on the agreed-upon date.
To Provide Personalised Service and Support: To contact you for set-up assistance, answer technical queries, and provide general support during the hire period.
For Marketing and Promotion: To communicate special offers, run contests for the "best silent disco party photo," and showcase customer testimonials to build social proof..
To Improve Our Local Presence: To manage and optimise our digital profiles, such as our Google Business Profile and social media accounts, to better reach local customers in the Evesham area and surrounding regions..

3. Data Storage and Security

We are a hyper-local business focused on Evesham and the surrounding areas, and we are committed to handling your data securel.

Your booking and contact details are stored securely and are only used by the team at Silent Echo to manage your hire.
We will only share your information with third parties when necessary to provide our service (e.g., a payment processor if one is used) or when legally required.

4. Digital Marketing and Third-Party Platforms

We use several digital channels for marketing that have their own privacy policies.

Social Media: We use Facebook and Instagram for posting content, running targeted ads, and engaging with local community groups. Any information you share directly with us on these platforms is subject to their privacy settings and terms.
User-Generated Content (UGC): We encourage customers to tag us and share photos/videos of their parties14. By tagging us or submitting content for contests, you grant us permission to use that content for promotional purposes.
Google Business Profile: We maintain a profile to appear in local search results.

5. Your Rights

You have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct any incorrect personal information we hold.
Request that we delete your personal information, subject to any legal obligations to retain records.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us using the details provided on our website or through our social media channels.